Through wellbeing programmes for organisations around the world, we have the privilege of helping people and their families by providing them with emotional, practical and physical support. We serve:
- Family Members
- Expatriate Workers
- Mobile Workers
- Other Individuals
Our team of clinicians, consultants, counsellors, coaches and wellbeing professionals is there to help, no matter the issue. We provide 24/7 access to services to help people, when and where they need assistance.
Our team strives to leave individuals they serve with the understanding of how we will be able to help them – not just in the moment, but also with related concerns in a holistic way.
What makes us special, and how does it help us to better serve individuals?
Innovation and Technology
Workplace Options is dedicated to developing new technologies and innovating new programmes and modalities to serve individuals. We constantly pursue new ways to increase both the ease of utilizing services, and the positive effects that individuals will experience as a result. Some examples include:
- Aware – our original mindfulness-based stress reduction programme to improve wellbeing, focus and engagement through individualised coaching
- Virtual Group Counselling – Telephonic based group counselling led by clinicians
- Be Well at Work- a coach-led model for employee wellbeing
- iConnectYou – our versatile mobile app allowing instant employee wellbeing support by phone, video, SMS or IM
Global Presence & Investments
As the world’s largest independent provider of integrated employee support solutions, we have capabilities to help deliver services to individuals whenever they need them, virtually anywhere in the world.
Our service centres provide redundant coverage in the case of a natural disaster or other disruptive events so the organisations and individuals we serve get continued support.
With local language answer in more than 70 countries, and promotional materials available in any language, we provide a truly global solution for employee wellbeing.
Our member website is available in 27 language variants, and we work with 34 local service delivery partners and a global network of more than 83,000 affiliate providers around the world to help provide seamless solutions for individuals seeking service.
Our team is well credentialed, highly skilled and focused on the individuals whom they serve. We have a unique staff-proficiency programme where our team continues to develop knowledge, leadership and overall excellence to provide outstanding service.
We train our team in “The Power of a Good Conversation.” This is a quality initiative that highlights our commitment to prioritizing individuals needs and wellbeing above all else.
Respondents to our satisfaction survey report that more than 98% felt we cared about them and their request, and that we helped them.
We are committed to customer focus, quality management, information and data security and delivering consistent and exceptional service.
Our global services team is dedicated to understanding cultural nuances that are relevant to our client populations around the world.
Wherever an individual needs our help we work to ensure that empathic support is provided, with country-specific information and an approach that is mindful of culture.
Workplace Options values diversity and encourages it within our team to help us better understand the diverse populations we serve, and provide unmatched service.