Workplace Options Launches New Trauma Support Service for Companies and Individuals

24 January 2013 — London – It’s unfortunate to consider, but the unexpected happens. When it does, the best response is swift, effective action that immediately provides support to those that need it and builds your reputation at the same time. Sound tricky? Not anymore.

When a traumatic incident occurs, organisations involved share a duty of care for the health and safety of all people involved. Now, through a new service from Workplace Options, your organisation can prevent liability, protect your duty of care, and enhance your credibility all at once.

The new Duty2Care programme from Workplace Options, a leading UK and global Employee Assistance Programme (EAP) provider, provides flexible, cost-effective, proactive support to any individual – impacted by unforeseen events on an organisation’s premises or as part of a customer experience. As an industry first, this programme extends world-class support services to people who are not employees, including customers, contractors, suppliers, visitors and members of the public, in the face of trauma and tragedy such as:

  • Serious accidents on business premises
  • Accidental deaths or acts of violence
  • Transport accidents
  • Terrorist incidents

“Business continuity and disaster planning is commonplace in the business world, but plans don’t usually look much further than the repercussions on the organisation itself – the real impact of tragic events often do,” said Alan King, managing partner of Workplace Options. “As business owners, we have to plan for the unexpected and be prepared to support those affected by events that seem unimaginable, until they happen.”

Preventing Liability, Enhancing Reputations, Improving Customer Loyalty

Workplace Options’ Duty2Care programme is unique to the employee effectiveness industry. Organisations purchase a block of counselling sessions in advance. In the event of an unforeseen event, businesses can then distribute vouchers which provide individuals with details of how to obtain free and confidential support.

“These events are rare, but when they do occur your reaction as an organisation leaves a lasting impression,” King added. “This service immediately provides help to all that need it, protects your duty of care and builds credibility for your brand by illustrating your commitment to the well-being of all involved.”

Individuals impacted by such events are eligible for the following free support through the programme:

  • Confidential assistance for any of the emotions they might be feeling
  • Immediate support from a fully qualified professional (British Association for Counselling and Psychotherapy/UK Council of Psychotherapy)
  • Additional resources, including fact sheets, information packs and referrals to specialist organisations
  • Assistance 24 hours a day, every day, by phone and e-mail.

“We take pride in innovation,” King said. “This programme provides immediate assistance to people impacted by unspeakable tragedy – and it allows organisations to extend their own EAP services to people who really need them, regardless of whether they happen to be employees or not. It’s the right thing to do – and now it’s simple.”

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