Leading global employee effectiveness provider expands reach with fourth new service centre since 2013
London – (24 April 2014) — Today, Workplace Options, a leading global Employee Assistance Programme (EAP) and employee well-being service provider, officially announced the addition of its tenth Global Service Centre in Lisbon, Portugal. This is the latest of four new facilities that the company has brought online in the past 13 months.
The Lisbon Service Centre will serve a rapidly expanding customer base across Europe and the Middle East. From Lisbon, Workplace Options’ professional staff will provide employee support, clinical and wellness services to employees and EAP partners across the region 24 hours per day, seven days per week.
“We serve 46 million employees across more than 200 countries, and this new service centre in Lisbon will help us do two things more effectively – serve our clients at the highest level and continue our growth,” said Dean Debnam, chief executive officer of Workplace Options. “The worldwide demand for EAP, work-life and wellness services is booming, and we take great pride in providing the best service in the industry. Bringing Lisbon online adds tremendous strength to our global network, which is already the largest in the world.”
The new Workplace Options service centre in Lisbon joins others in London, Toronto, Dublin, Singapore, Panama City, Tokyo and several in the US, including the company’s international headquarters in Raleigh, North Carolina.
Before the end of 2014, Workplace Options is planning to add more locations to support its recent growth, including one in India and another on the West Coast of the US.
“The services we provide are becoming more and more important to employers as the global effort to attract the best and keep the brightest intensifies,” said Alan King, president and chief operating officer of Workplace Options. “We help employees balance their work, family and personal needs to become healthier, happier and more productive. The companies we work with recognise the incredible value that this adds to their workforce – and their bottom line.”
Staffed with accredited specialists and clinicians, the Lisbon centre will provide employee services along with after hours and overflow support for other local EAPs. In addition to 24-hour phone assistance, online support, and web-based resources.